It is CX tag, and it’s time to celebrate! At Cisco, we’re using this global celebration created by the Customer Experience Professionals Association (CXPA) as an opportunity to celebrate the positive impact our Customer Experience teams have on our customers and partners every day.
Today we celebrate the people who keep our technology running, our teams productive, our websites running, our businesses secure, and our customers delivering results. These CX experts influence the next wave of technology innovation based on direct feedback from our customers and partners about their use of apps, tools, hardware and systems. I’m proud of the work our CX team does to contribute to the experiences our clients can create for their own customers.
Of course, we can’t celebrate our team without recognizing our customers and partners who give us a reason to celebrate every day. We are honored and proud to help them transform, innovate, grow and achieve all of their desired business outcomes. Here are just a few examples.
Princess Cruises has partnered with Cisco CX to improve the experience for its passengers. Princess is the world’s leading premium cruise line, operating a fleet of modern ships sailing to over 380 destinations around the globe. For Princess Cruises, transformation meant pushing the boundaries of technology to provide highly personalized, seamless and innovative experiences to their customers and crew on the ship using wearable technology. Princess constantly collaborated with Cisco to innovate for customers and crew. The team recently developed a long-term strategic plan and roadmap that will continue to build on the award-winning guest and crew experiences Princess is known for.
BBVA is one of the largest financial institutions in the world. In recent years, BBVA has undergone a huge digital transformation with multiple architectures. They are known as innovators in their industry and use cutting-edge technologies to achieve great results. With Cisco Business Critical Services, they were able to increase service availability and reliability while reducing human errors through automation in the deployment and operational processes, which significantly improved their customers’ experiences.
At Children’s National Hospital, a nationally recognized acute care children’s hospital in Washington, DC, our focus is on providing the best care. For them, the transformation meant securely extending the availability of complete patient information to remote locations. Today, Cisco CX helps them achieve their mission by developing strategies, building architectures, and building a holistic, secure, end-to-end network based on Zero Trust principles.
Learn more about Cisco CX here. We will deliver even more exceptional experiences to our customers and partners in the coming years to continue to deliver the business results our customers expect and deserve.
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