“How rapidly we reply to an inquiry, providing recommendation and options to clients, is de facto vital and a part of the standard journey. It’s not simply concerning the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is accountable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but additionally to supply greatest observe suggestions. His workforce manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with clients, guaranteeing quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the energetic robotic person group grew, the Service Crew appeared for modern methods to allow clients and Distributors to succeed in out for assist and assist. In early 2020, an internet portal, myUR, was launched, enabling distributors and finish clients to register guarantee instances, service requests and assist inquiries. The portal additionally allows them to register their cobots’ serial numbers with UR, creating an entire new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have developed from a case administration system right into a discussion board the place all stakeholders can have interaction and keep linked.