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We’re glad to announce that VMware Skyline (Skyline) – our proactive help resolution – is now out there to all our Cloud Supplier companions by means of our Cloud Companion Navigator (CPN) portal.
Why Skyline?
All VMware Companion Join companions with a sound VMware Cloud Supplier Program settlement at present are eligible for Manufacturing Help. Beginning January 27, this contains entry to VMware Skyline.
With Skyline, now you can rework help operations from reactive, break/repair to a proactive, predictive, and prescriptive expertise that produces a good larger return in your VMware help funding with no extra value.
Keep away from Unplanned IT Downtime with Quicker Decision Time
VMware Skyline is a proactive help service that helps customers and organizations stop points by shortly figuring out and analysing your IT setting. VMware Skyline securely collects, aggregates, and analyses product utilization information and proactively identifies potential issues. With Skyline Log Help, you may cut back your effort and time spent on importing log requests that helps VMware Technical Help in enhancing the decision time.
Get Deeper Insights and Smarter Suggestions
With Skyline Advisor you might have a complete view of your setting with account particulars, stock particulars, findings found by VMware Skyline, proactive suggestions, choices to obtain Operational Abstract Reviews (OSR), and switch help bundles utilizing Skyline Log Help. Skyline helps you retain observe of your raised help requests. The service additionally alerts you which of them merchandise go Finish of Life. VMware Technical Help Engineers have an identical view off the data, offering an enhanced buyer help expertise and serving to conversations round troubleshooting.
Information Safety
VMware workout routines rigorous privateness and safety of information. VMware Skyline has a sturdy privateness program, it’s SOC 2 & ISO licensed and transmits product utilization information securely over an encrypted channel and is saved in a safe VMware repository within the US utilizing information facilities maintained by VMware and AWS-hosted companies managed by VMware. Extra info may be discovered within the Skyline FAQ doc.
Supported Merchandise
We’re regularly engaged on integrating increasingly more merchandise with Skyline. The answer at present helps the next merchandise:
- VMware vSphere
- VMware NSX
- VMware vSAN
- VMware vRealize Operations
- VMware vRealize Automation
- VMware Cloud Basis.
As well as, Skyline additionally identifies VxRail, and VMware validated Design deployments.
Getting Began
Skyline is now out there below “Companies Out there for Provisioning” on Cloud Companion Navigator. To begin utilizing it, allow the service like another Cloud Companion Navigator service.
In case you are a VCPP rental accomplice and also you at present don’t have a Cloud Companion Navigator account, comply with the onboarding directions within the VMware Commerce Portal documentation to create your Cloud Companion Navigator group.
Assets
To be taught extra about VMware Skyline, seek the advice of the next sources:
Enabling entry to Skyline for our Cloud Suppliers will permit them to them to serve their prospects even higher by proactively figuring out potential points and enhancing time-to-resolution.
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