How Webex is remodeling collaboration and communication in Lebanon
6 mins read

How Webex is remodeling collaboration and communication in Lebanon


Communication is likely one of the strongest forces obtainable to people, and our potential to share complicated concepts and construct connections drives a affluent society. In Lebanon, communication and human rights have damaged down, with entry to training, telecommunication, web, and electrical energy turning into a problem for a lot of the inhabitants. In keeping with UNICEF, greater than 80 % of individuals in Lebanon stay in poverty, and a 3rd of school-aged kids obtained no training within the final 12 months.

The Cisco Lebanese group has come collectively from everywhere in the globe to assist help our nation because it experiences unprecedented instances.

“Being a part of this digital group has been very heartwarming. We fundraise collectively, and volunteer each onsite and remotely to help our beloved nation. It’s wonderful what we are able to do collectively. With the ability to increase over $500K in a span of two months after the Beirut explosion, is a testomony on the ability of dedication to our nation,” says John Azzi, a Cisco Renewals Chief, based mostly in the US.

In a earlier weblog, I shared how Cisco leverages its instruments and assets to enhance psychological well being throughout Lebanon and help within the aid efforts of the Beirut port explosion of 2020. On this weblog, I’m delighted to share that when individuals and applied sciences come collectively, we are able to enhance collaboration and communication throughout a whole nation. By human dedication, platforms reminiscent of Webex, and applications just like the Cisco Networking Academy, we are able to empower, educate, encourage, join, and switch the unattainable into the attainable.

Empowering our youth’s future 

We’re excited to have created a partnership with Jobs for Lebanon, an NGO based mostly in the US that connects youth in Lebanon with native or distant job alternatives.

One of many major challenges the group at Jobs for Lebanon confronted was the shortage of a unified methodology of collaboration for his or her inside and exterior communications. We labored with them to grasp the wants of the group and provided them a free Webex license. This enabled them to supply digital trainings and webinars successfully and seamlessly over Webex, conserving college students engaged by options reminiscent of breakout rooms, whiteboarding, on-line exams, and hands-on actions. We then supplied free entry to Cisco Networking Academy on-line programs for every of their candidates. As well as, Cisco staff used their Time2Give volunteer hours to information and mentor college students as they start their profession journeys.

We then partnered with Life Mission 4 Youth (LP4Y), a non-profit group devoted to the skilled and social integration of underserved younger adults.

To assist LP4Y with their mission, a lot of our colleagues from the Lebanese group at Cisco volunteered to offer mock interviews to younger girls from the LP4Y program. “The Webex mock interview periods supplied the scholars a possibility to get an actual really feel of how interviews are carried out,” shared Clément Hardel, LP4Y Mission Supervisor. “The expertise was very helpful, enriching, and rewarding for them. It helped cut back their nervousness about interviewing and helped increase their confidence by testing their expertise and giving them constructive suggestions in a low-stress surroundings.”

A Cisco employee on a Webex call
Wrapping up a Webex assembly I had with Bayan.

Beneath is a snippet of a heartwarming dialog with Bayan, a 26-year-old scholar at LP4Y:

Bayan: “I couldn’t sleep at evening due to how apprehensive I used to be in regards to the name. I didn’t know what to anticipate. I saved considering I’m not prepared for it. Even at present, proper earlier than our name, I nearly didn’t be part of — my coronary heart was beating like a hammer.”

 Maha: “How do you’re feeling now that we’re in the direction of the top of our Webex?”

Bayan: “I really feel extraordinarily joyful and far more assured about myself. I don’t assume I’ll ever be panicking about an interview once more like that. I really feel sensible, excited, and prepared, greater than ever, to start out making use of for jobs and nail these interviews.”

Supporting displaced individuals

Patient using Webex inside the Covid ICU
A affected person utilizing Webex inside a Covid Intensive Care Unit (ICU).

One other nice collaboration was with The Worldwide Committee of the Pink Cross (ICRC) in Lebanon.

The Lebanese Cisco group fundraised to help the ICRC with Covid Reduction efforts. Funds have been used to improve the principle Covid emergency ward of the principle public hospital. Our engagement advanced into providing a free WebEx license to assist the ICRC join remotely and change concepts on native and international humanitarian challenges.

Connecting family members of their time of want 

A lot of the time, staying related in Lebanon is an actual battle. Cellphone communication, whether or not utilizing the web or a mobile community, isn’t a service that may be taken with no consideration right here. In keeping with Reuters in January 2022, Web outages and weak cell indicators have negatively impacted the Lebanese telecoms system, which is near shutting down. At present, Lebanon ranks 169th of 177 international locations for web pace.

To remodel the affected person communication capabilities on the major public hospital in Beirut, we collaborated with the nonprofit Ahla Fawda to donate tablets. These tablets, supported by Webex and related to Cisco Wi-Fi, supply a high-quality video name expertise. Our donation permits COVID-19 sufferers within the intensive care unit (ICU) to remotely join with family members.

Being remoted in an ICU unit and distanced from family and friends can harm a affected person’s psychological and bodily wellbeing. Our goal is to assist sufferers in isolation really feel related to their family members and assist cut back the impression that isolation could have on their well being.

We’re extremely happy with all that we’ve finished for the residents of Lebanon. Cisco’s objective to Energy an Inclusive Future for All is a unending journey. With Cisco’s help, we are going to proceed exploring how know-how can be utilized for good as we attempt to positively impression individuals and the societies we stay in.

Ahla Fawda and Cisco with hospital staff supporting Covid patients
Ahla Fawda staff and Cisco staff with hospital employees who’re supporting Covid sufferers.

 

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