Image this: An MSP receives an pressing name about degraded consumer experiences for a SaaS utility that comes with efficiency ensures. Maybe solely a sub-set of customers are being impacted intermittently, equivalent to these within the Nordic area. How does the MSP determine the foundation trigger if they’re blind to the underlying Web connecting the SaaS utility to its customers? They will’t, not less than not with out deploying ThousandEyes.

Delivering distinctive digital expertise requires visibility into the community

It’s no secret that to satisfy enterprise targets, at this time’s profitable organizations are laser centered on delivering distinctive digital experiences, whether or not by way of deployed functions or third-party SaaS.  And as degraded community latency can negatively impression consumer experiences,firms want visibility into the end-to-end community connectivity supporting their utility landscapes.

More and more, profitable organizations are focusing their restricted assets on strategically differentiating their core competencies. This leaves the tactical administration of the underlying IT infrastructure — wanted to help their functions and distant staff — to managed service suppliers: the specialists in delivering IT providers round community, functions, infrastructure, and safety, usually with dedicated SLAs.

Sadly, at this time’s MSPs are challenged to confidently assure these SLAs, as an increasing number of of the functions their prospects depend on are run over a community they don’t management: the Web. This leaves an enormous visibility hole in making certain the digital experiences for purchasers and workers.

That is the place Cisco ThousandEyes has change into a essential resolution for MSPs to shut this visibility hole, serving to them to additional speed up their prospects’ digital transformation regardless of the place they’re of their journeys. MSPs can prolong their present providers with ThousandEyes, serving to guarantee buyer functions are operating easily.

“Cloud suppliers and the general public Web at the moment are so central to consumer expertise {that a} Managed Service Supplier (MSP)

can’t ship a world class managed service with service assurance with out integrating ThousandEyes.”

– Joe Vaccaro, Head of Product, ThousandEyes

SLA ensures for SaaS functions

As an illustration, many MSPs have practices making certain their prospects obtain optimum consumer experiences when operating SaaS functions equivalent to Webex® by Cisco, Microsoft 365, and Salesforce. What these three functions have in widespread is a heavy reliance on the Web to not solely join with finish customers, but additionally with extra internet providers.

For instance, if an MSP receives a help name relating to points with a Microsoft 365 utility equivalent to Outlook, how can the MSP reply given an entire lack of visibility into the Web? Do they assemble a warfare room, attempting to run a digital name with a bunch of stakeholders from NetOps to Microsoft help in a painfully sluggish try to determine the place the difficulty is? Do they only blame “the community” and hope the issue goes away? That is sadly what number of MSPs are at the moment compelled to strategy this sort of help name.

With ThousandEyes, the MSP can rapidly remediate issues by figuring out if the difficulty is certainly the community, and extra importantly whose community, after which level technical help to the place the difficulty is, all with only a few mouse clicks. This enormously reduces the “meantime to innocence” for stakeholders, whose a part of the underlying stack is operating wonderful.

Higher but, notifications may be set so the MSP is notified if an issue is probably on the horizon. This will increase the possibility of avoiding points altogether earlier than they impression consumer experiences.

Out of the field integrations

As well as, Cisco gives out-of-the-box integrations between ThousandEyes and plenty of core Cisco applied sciences, equivalent to Meraki, Webex, Viptela, Cisco SASE stack, DNA Middle and AppDynamics. These integrations simplify deployment and assist help groups correlate knowledge from completely different sources, enormously accelerating remediation efforts.

Additional differentiated providing

When an MSP affords ThousandEyes both as a standalone observe or supplied as a part of an present observe — equivalent to cloud migration, cloud networking, hybrid work, managed safety service or utility monitoring — this visibility into the Web and cloud supplier networks turns into an extra differentiator for the MSP. This could fully remodel the enterprise, making it simpler to win RFPs competing towards different MSPs that may’t declare their dedicated SLAs are supported by the identical degree of community visibility.

Enhance consumer experiences by lowering the Web visibility hole

In at this time’s world of distant workforces and functions constructed on internet providers operating in hybrid cloud environments, the Web has change into the brand new community that companies depend on to ship optimum buyer and worker experiences. With out real-time visibility into the Web, MSPs are operating partially blind whereas holding SLA commitments to their prospects.

How do you get this visibility? Add a ThousandEyes observe to your corporation or ThousandEyes capabilities to your present practices.

Concerned with studying extra? Attain out to your ThousandEyes or Cisco Accomplice Account Supervisor to see a demo. Additionally take into account:

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